How Urban Wine Club Works

OUR 3 STEP PROCESS

  1. Fill out your personal wine profile.
  2. Select a subscription option.
  3. Checkout and enjoy the knowledge that great wine is on it’s way!

WE SOURCE THE BEST WINES FROM SELECT WINERIES

We have spent almost 20 years creating relationships with a network of the finest wineries in the world. It’s a personal and meaningful method to truly gather the greatest wines from the greatest wineries. We then select the best based on your personal wine profile.

OUR LONG STANDING RELATIONSHIPS ALLOW US GREAT DEALS

And what do we do with great deals? We pass all of the savings to our members, therefore giving you the best wines for the absolute best price.

QUALITY GUARANTEED

We know exactly where our wines come from, who makes them, and how great they taste. We know you’ll love them and that’s why we’re always confident our members are happy members.

Frequently Asked Questions

When will I receive my wines?
Your wines will arrive 7-10 days after you checkout, and should arrive around the same time each subscription period. Every so often, weather or a holiday can prolong shipping times. (Please note you may be charged a day earlier or later from time to time to accommodate shipping schedules and to ensure your subscription box is processed as quickly as possible.)

When do you bill me?
Once you sign up for a subscription, you will checkout and be charged. Every 30, 60, or 90 days after that day (depending on your frequency) you will also be charged and an order placed.

Can I pause my subscription?
Yes. If you ever find yourself needing to skip a month or 2, for example you’re leaving for vacation, you can easily pause your subscription by clicking SHOP > MY ACCOUNT > SUBSCRIPTIONS > VIEW > SUSPEND.

Can I cancel my subscription?
You can cancel at anytime. You can log into your account and click here: SHOP > MY ACCOUNT > SUBSCRIPTIONS > VIEW > CANCEL. We recommend that you cancel your subscription 10 days prior to your next subscription period to ensure that your subscription is canceled before your next subscription is processed. We cannot stop shipment once an order has been processed.

Can I return and get a refund for my wines?
Unfortunately, you cannot return the wines. All payments are non-refundable. If you are dissatisfied with our service or products for any reason, please feel free to contact us and let us know.

How do I update my info?
Log in to MY ACCOUNT. You can change your address and/or update your credit card details at anytime, however we recommend that you make any changes at least 10 days prior to your next re-bill date. We ask that you do this to ensure that your subscription information changed before your next box is processed. We cannot alter shipment details once an order has been processed.

Is my payment information secure?
Your payment is processed by Stripe, one of the most reputable electronic payment providers in the world. Credit card numbers, expiration dates and CCV/CVV2 numbers are all transmitted safely over a secured and encrypted channel directly from your browser to the Stripe secure servers for processing. We only get notified once your payment was successful.